Healthcare

Patient communication transformed

Revolutionise the efficiency and effectiveness of your patient communications with Paragon’s cutting-edge engagement solutions.

From the spiralling cost of Did Not Attends (DNAs), to changing patient needs and ongoing budgetary pressures, we know the challenges facing the NHS.

Our advanced, secure and scalable solutions are built to help you to adapt and thrive in the digital age, delivering improved patient experience and engagement, and reducing your costs.

Reduce costs

Our communication solutions deliver streamlined processes for improved operational efficiency, reduced maintenance expenses, and long-term return on investment.

Enhance patient experience

Thanks to tailored, timely and personalised patient communications, our solutions are designed to increase engagement and achieve faster response times, enhance coordination between healthcare professionals, and deliver positive patient outcomes.

Maintain security and compliance

We’re committed to data security and are ISO 27001, Cyber Essentials and ISO 9001 compliant. Meeting all NHS data protection standards, our encryption and secure communication protocols protect patient confidentiality. Secure messaging features enable collaboration between healthcare professionals, all while maintaining compliance with NHS data sharing regulations.

We are also members of the Crown Commercial Service’s agreed framework vendors supplying services and products across the RM 6017: Postal Services and Solutions and RM 6280: Postal Goods, Services and Solutions frameworks.

Built-in customisation and scalability

We tailor our solutions to the unique requirements of every NHS organisation. And, because we know a one-size-fits-all approach is never compatible with healthcare, our scalable services are built to accommodate change and your unique requirements.

Our solutions are also compatible with other healthcare IT systems, and to minimise disruption during implementation they’re built for seamless integration with existing legacy platforms.

Benefit from training and support

Our comprehensive training programmes ensure the smooth adoption of new communication technologies. Regular support, troubleshooting, optimisation and check-ins help to maintain performance.

Our patient engagement solutions:

Inbound Document processing and management:

Innovative solutions that enhance security and reduce cost, all while delivering a better patient experience. We prioritise physical and electronic security, and implement the protocols needed to protect patient information, while maintaining 24/7 accessibility.

Hybrid Mail:

Multichannel document delivery that enables you to connect with the public and staff via print, SMS, email or other digital channels. Enhance user experience, reduce Did Not Attends (DNAs) and establish engagement tracking for digital output.