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How data and analytics are changing customer experience
Stephen Lester, CTO at Paragon, was asked by Raconteur to contribute to their latest insights report on charting the future for customer experience technology. Stephen discusses the importance of consistency and how data is changing today's customer experience.
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Sustaining customer relationships with green communication
Paragon's Head of ESG, Lucy Klinkenberg-Matthews, recently shared her thoughts in an article for EDIE, discussing how businesses today can play a huge role in greener customer communications.
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Consumers are increasingly opting for affordability over sustainability in their purchasing decisions, with price a deciding factor as financial pressures hit household budgets.
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Paragon Customer Communications announces rebrand, with Jeremy Walters now promoted to CEO of Paragon's European-wide operation.
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Jim Hartshorne has joined the company from DHL Supply Chain, where he was Managing Director for four-and-a-half years, continuing Paragon's growth.
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Paragon has appointed Jim Hartshorne, a supply chain expert, to succeed Jeremy Walters at the helm of its UK, Ireland and Luxembourg business.
Covid's Impact on Financial Services: A Closer Look
Paragon's Communications Director, David Taylor, addresses the lingering uncertainty businesses face amidst the pandemic's repercussions.
Covid and customer communications: why the blame game needs to stop
Paragon's Communications Director, David Taylor, discusses why businesses are playing the Covid 'blame game', and how to stop it.
Unravelling Outsourcing Benefits: Expert Insights
Paragon’s CEO of Business Process Outsourcing, Dave Reynolds, discusses the complex world of outsourcing for businesses. Find out more below.
Ending Queues: Data Reveals Consumer Frustrations
Paragon's Communications Director, David Taylor, addresses business automation and the imperative to eliminate queuing. Find out more below.
How to avoid greenwash: a guide for business
Paragon's Head of ESG, Lucy Klinkenberg-Matthews, discusses how consumers increasingly report disinterest in brands that engage in greenwashing.
Digital transformation is dead. Long live business agility.
Paragon DCX's latest report questions why organisations need to embrace constant change to avoid failure and respond quickly to threats.
A guide to balancing work and sustainability goals
Head of ESG, Lucy Klinkenberg-Matthews, how you can develop new customer strategies that factor in sustainability. Find out more below.
Time to take stock of the rising cost of customer comms
Paragon's Communications Director, David Taylor, discusses the cost of living crisis that is impacting business and leading various challenges.