Consumer Duty - let the design do the talking

 



The Financial Conduct Authority’s Consumer Duty requires financial communications to be clear, accurate, and fair.

By ensuring your communications meet these requirements, customers are more able to make informed, timely decisions and are less likely to overlook or ignore the information altogether.

We understand that getting customers to read financial communications, let alone understand them, isn’t always easy. That's why we've created a useful guide to help you create consistent and quality communications every time. Fill out the form to download now.

Information you may find in this infographic:

The cost of non-compliance is 2.7 times more than compliance
16% ignore financial comms completely
Using a Q&A format can improve customer understanding by 35%